Interested in knowing what are customers think of our services? View our testimonials and learn about what are previous customers thought about us!
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“I called and they were able to come out and help us within the hour! The tech was extremely nice and helpful. We ended up joining their club and will now do all our plumbing/AC with them!!!!”
– Christina Brennick, June 2014 on Google+
“Dan came over yesterday to do the yearly inspection and drain the tank. The tank is 11 years old and had started to leak around the valve and had corrosion around the bottom. We looked inside with his tv probe and the inside reflected the tanks age. I said we needed a new one and within two hours he had coordinated with the office, the installation team had arrived, the new tank was in place and everything was cleaned up and done. The people involved were all super nice and very professional. We’ve been using Ben Franklin for two years now and are eminently satisfied.”
–Philip Bethea, January 2014 on Google+
“We called Ben Franklin about a leaky shower faucet that’s been bugging us for weeks. Because our home was built in the 50s, and the leaky fixture is original to the home, we were unsure what kind of fix it would be. Our service person, Steve, arrived shortly after we received our phone call, just as stated and right in the window of time that they said they would be there. There was actually a team of two, and they were exceptionally courteous and neat, even wearing booties when they entered my home(which certainly didn’t need them with 2 kids and 2 dogs!:) After introducing themselves, they quickly and very knowledgeably assessed the issue and tried several of the parts that they had with them. When those didn’t fit, I was given 2 options and a well-laid out plan for each. We have selected to order a replacement piece and will have it installed shortly. I really appreciated the professionalism and the brand/product expertise demonstrated by your company representatives. Looking forward to seeing them again when our part is in!:)”
–Lisa Halter, September 2013 on Google+
” I recently contacted Ben Franklin for a plumbing problem in my home in Lutz. They gave me a short window of time to expect the technician to arrive, which helped me plan my busy day Mike Kinney arrived within the window of time and actually much earlier than I expected. I have owned homes for the past 25 years and in many different cities across the US and he was the most professional individual that I have ever experienced. He sat down at my kitchen table before he began working. He talked about Ben Franklin and what I should expect from him or any other person from the company. He was clear and articulate and promised me that he would fix the problem and that I would learn something as well. Once he was able to assess the situation and determine what work needed to be done, he talked it through with me and was completely transparent about the pricing. I knew exactly what it was going to cost me before he began any work in the house. I truly appreciated the “no surprise” pricing approach. After he fixed the problem he completed a full inspection of all of the plumbing in the house. He then sat down and reviewed some things that I could have taken care of, when I was ready to do so (and told me that I can call or book on line – which I like that convenience too). If i planned to be in the house for more than another month or two I certainly would have signed up for their Protection Club (Mike helped me understand the benefits of this service and justify the cost). The entire time he was in the house, he was respectful of my floors, furniture and all three teenage girls stuff in their bathrooms. I could not have asked for a better experience with a company, but more so with a plumber! I would recommend Ben Franklin and Mike Kinney to anyone who is looking for a professional experience completed in a timely and perfect manner. Oh yes, and I learned something about shut off valves and hot water heaters!”
-Susan White, date of service 5/23/2013, review on Google+
” When calling for service or repair to systems within your home that can prove to be as destructive as plumbing, isn’t it important to have the confidence that the repairs will be done by a qualified, knowledgable, drug free, and felony free person? The workmanship of Ben Franklin technicians is 100% satisfaction guaranteed. The fact that every repair is warrantied IN WRITING. That every member of the company will be clean , drug free, have a completely clean criminal background check, and have respect for your home is worth the higher rates. When you call for them, they are there. When they arrive, they have the materials on their trucks to make the necessary repairs. They will not waste your time by having to go and buy the same materials that you can get from Home Depot. The tampa office has been open since 1989, and during this time, they have found the materials, fixtures, and plumbing related appliances that will work, and last within your home. The extra few dollars now, towards elite workmanship performed with the best available parts for repairs, eventually saves money in the long run.”
–Jason Monea, May 2013 on Google+