We’re in the business of making customers happy. That’s really all that matters to us.
Recently, we had a technician call management with a concern for a customer. This particular customer didn’t have the income to take care of the plumbing problems in her home. He asked if there was anything our team could do to help.
We put a group together, including the managers, and went out to her home on our personal time. We got all of her drains back in working order. It made her really happy, which made us really happy. She’s now a customer for life.
Not only does she continue to use Benjamin Franklin for her plumbing needs, she tells everyone about us! We’re not just out there to do a job. Our main goal is to make sure customers are 100% satisfied.
We’re here to make a difference. And that’s really what sets us apart from the rest.