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What We Believe: Our Values
If you believe what we believe, then we want to be YOUR plumbing company.
- We believe in charging the same prices nights, weekends, and holidays.
- We believe in giving you a specific appointment window and always arriving on time.
- If we miss our appointment window for any reason, we believe you shouldn’t have to pay a DIME for our service.
- We believe in putting our employees FIRST and our customers second because we believe happy employees MAKE happy customers!
- We believe our exclusive Lifetime System Warranty for $19.99 per month is a GREAT value.
- We believe in being here for you 24/7—that’s why we respond to calls and emails 24 hours a day, 7 days a week.
- We believe we should be available when it’s most convenient for the customer, not the other way around.
- We believe you should be able to get plumbing service after you get home from work if that’s most convenient for you.
- We believe we are THE EXPERTS on old plumbing systems and equipment—we’ll FIX and service them!
- We believe you should have reliable access to hot water in your home.
- We believe you have clean water in your home.
- We believe our employees are the friendliest and best-trained in the business.
- We believe in new industry technology and ongoing training that makes us faster and better.
- We believe in supporting local charities because that MATTERS.
- We believe our team is like a second family.
- We believe in taking more time on average with our customers, so we find out precisely what it is they want and need.
- We believe low-quality equipment and poor workmanship are NEVER a good value.
- We believe in doing things the right way and getting the job done correctly the first time!
- We believe in doing things that make people SMILE.
- We believe in saying what we do and doing what we say.
- We believe we exist to help keep your home’s plumbing equipment and systems in peak condition.