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Service Plumber

Employment Type: Full-time
The Licensed Plumber will apply their technical skills and knowledge in performing diagnostic, service, and installation of plumbing in residential and light commercial environments and ensures that work is performed in accordance with relevant codes. Responsibilities include assemble, install, or repair pipes, fittings, or fixtures of heating, water, or drainage systems in accordance with plumbing code specifications.

PRIMARY RESPONSIBILITIES:

  • Perform residential and light commercial service calls to diagnose and resolve plumbing issues.
  • Identifies potential problems to prevent premature and/or unexpected breakdowns/callbacks.
  • Maintains and repairs plumbing systems carrying water, steam, chemicals, and fuel in heating, cooling, lubricating and other process piping systems.
  • Inspects high pressure, air, steam, water, and gas systems to ascertain malfunctions.
  • Repairs or replaces plumbing fixtures, test joints, and pipe systems.
  • Interprets drawings and specifications to determine layout requirements.
  • Reviews blueprints, building codes or specifications to determine work details and procedure.
  • Studies building plans and inspects structures to assess material and equipment needs, establish sequence of pipe installations, and plan installation around obstructions.
  • Measure, cut, thread, bend, ream, and install pipe and pipe fittings.
  • Assemble pipe sections, tubing, or fittings.
  • Locates and marks position of pipe installations, connections, passage holes, or fixtures in structures.
  • Installs pipe assemblies, fittings, valves, appliances or fixtures using hand or power tools.
  • Maintain accurate documentation of service calls and time management.
  • Submit all complete paperwork in an accurate and timely manner.
  • Maintain properly clean and stocked service vehicle.
  • Attend weekly departmental meetings.
  • Participate in periodic inventory and truck inspections.
  • Maintain tools and machinery in good condition and use all tools in a safety conscious manner.
  • Explains each service performed to the client each time a maintenance or repair is completed and ensures complete customer satisfaction.
  • Explains Club Membership Agreements to every client, maintains a 25% Club Membership conversion rate on repair clients.
  • Documents Price Book task codes on all invoices for each diagnostic, repair, and installation performed.
  • Documents Part Sheets listing, corresponding job numbers and parts used on each job and turns in to the office DAILY.
  • Debriefs with dispatch after completion of every job.
  • Calls in for PO numbers for any materials picked up at suppliers and provides cost before and after taxes to ensure accuracy.
  • Turns in all parts receipts/packing slips daily and has corresponding job numbers written on them.
  • Provide pricing to the customer for approval prior to performing any work.
  • Retains 90% of Membership Clients and maintains an 85% appointment conversion ratio in the home.
  • Maximizes lead opportunities based on company’s business plan.
  • Participate in all company sponsored training classes.
  • Maintain a professional image at all times by:
  • Wearing only company approved and provided BFP apparel.
  • Following safety policies and procedures.
  • Abiding by ALL BFP standards of performance and code of ethics.
  • Maintaining a courteous demeanor with all customers and associates.
  • Maintains company vehicle, ensuring cleanliness and organization, both inside and out.
  • Respecting the customer’s property.

REQUIRED KNOWLEDGE, SKILLS, and ABILITIES:

  • Must have a minimum of 5 years of verifiable plumbing experience in a residential service and maintenance operation.
  • Knowledge of local and national plumbing codes.
  • Ability to read and interpret blueprints and drawings.
  • Basic change order cost estimating experience.
  • Computer proficiency to include Microsoft Word and Excel.
  • Valid driver’s license and a clean driving record.
  • Ability to pass a background check and drug screen

 

EDUCATIONAL/CERTIFICATION REQUIREMENTS:

 

  • GED or High School Diploma.
  • Journeyman License

 

PREFERRED QUALIFICATIONS:

  • Associate’s degree in related field.

 

ENVIRONMENTAL CONDITIONS:

 

  • Field service environment.
  • Exposure to smells associated with sewer and water, sounds associated with power tools.
  • Exposure to dust and other debris.
  • Extreme weather conditions.
  • Extended work hours to include day and/or evening shifts.
  • Local travel.