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UWIN Consumer Protection Guarantee

The UWIN® Consumer Protection Guarantee is Benjamin Franklin Plumbing’s industry-leading guarantee and exclusive consumer service resource. We are proud to stand by our UWIN Consumer Protection Guarantee and give you an extra level of protection—as well as increased peace of mind—that your satisfaction and plumbing needs are always our top priority!

UWIN is an independent third-party program that guarantees the customer a fair resolution to any concern. Should you ever have a concern, the first step is to let the business know directly, so it has a chance to give you a fair resolution.

If you have already attempted to resolve an issue with the local business and would like to contact UWIN to further resolve the issue, please fill out this form and email it to UWIN@authoritybrands.co or call UWIN at 1-877-855-8946.

You literally cannot lose when you are a Ben Franklin Plumbing customer! No other plumbing company in Tampa or the surrounding area offers its customers this level of assurance and protection.

UWIN Code of Ethics

Our entire staff embodies, believes in, and supports our UWIN code of ethics, which states that:

  • We conduct random drug testing on every employee on an ongoing basis.
  • We complete background checks on all field employees as the law permits.
  • We offer a 100% satisfaction guarantee on all of our plumbing services.
  • We maintain the highest level of customer service.
  • We properly train all technicians and salespeople before sending them to your home.
  • We agree to provide our customers with the highest-quality service, materials, labor, expertise, and craftsmanship.
  • We provide UWIN with all information requested regarding your transactions and service.
  • We allow UWIN to make the final decision regarding any customer resolution.
  • We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
  • We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

If you’d like to learn more about our UWIN Consumer Protection Guarantee or request plumbing service in the Tampa Bay area, contact Benjamin Franklin Plumbing online or call 813-980-3353.

For assistance resolving any matter related to your satisfaction with a recent plumbing service, click here.

The UWIN Consumer Protection Guarantee is only one of several promises we offer our Tampa customers! We invite you to check out our other guarantees to see how we’re always striving to deliver the best and maintain our reputation as a leading plumbing company in the Tampa Bay area!